It is impossible to completely avoid conflicts both in business and personal relationships, but it is though possible to manage conflicts within certain limits. For that one needs to learn how to distinguish between behaviors in conflict and outcome options.
Conflict management was the topic for the MTWTU-arranged training for seafarers. Moderated by the guest coach Tatiana Ulianova, Candidate of Psychology, conflictologist, who is well aware of the specific nature of seafarers’ job due to her marriage to the MTWTU member-seafarer.
During the live discussion, the participants investigated the true reasons of conflicts arising on board, by bringing as examples some real situations they faced at work. They also studied conflict prevention and conflict behavior; they’ve learnt of the human factor, status and positions affecting tension on board. In addition, they have discovered the algorithm and the rules of behavior of a seafarer with conflicting parties, learnt to manage their emotional state in a conflict.
It is very important that each of the participants had a chance to share his stories, real examples of conflicts on board. Together with fellow colleagues and the coach the seafarers have analyzed each example, identified the cause of the conflict and the ways out of it.
